Help & Safety Center
Everything you need to know about MeowMeow's AI-powered themed dating events, coin-based system, matching system, safety features, and 2-hour chats
Quick Help
1 Coin per Event
Use coins at ₹30 per coin for 2-hour themed chats
Auto Coin Refunds
Full coin refund if not matched within 30 minutes
2-Hour Chats
Time-limited conversations during themed events
AI Matching
Smart compatibility based on interests & personality
Browse by Category
Frequently Asked Questions
Common Issues & Solutions
Payment Failed
- • Check your bank balance and card limits
- • Try a different payment method (UPI, card, wallet)
- • Ensure stable internet connection
- • Contact your bank if issues persist
Not Getting Matches
- • Complete your profile with photos and interests
- • Try different event themes and time slots
- • Expand your age and distance preferences
- • Join events during peak hours (evening)
Chat Not Working
- • Check if you're within the 2-hour event window
- • Refresh the app and check internet connection
- • Ensure notifications are enabled
- • Try sending a message to restart the chat
Refund Not Received
- • Coin refunds are processed immediately
- • Check your original payment method
- • Look for refund confirmation email
- • Contact support with your order ID
Still Need Help?
Our support team is here to help with any questions about events, payments, matching, or technical issues.
Email Support
Get detailed help via email
Live Chat
Chat with our support team
Safety & Security
Learn about safety features and tips
Response Times: Email within 24 hours • Live Chat: 2-5 minutes • Safety Reports: Within 1 hour
New to MeowMeow?
Getting Started Guide
Create Your Profile
Add photos, interests, and preferences. Complete profiles get better matches!
Browse Themed Events
Choose from morning, afternoon, evening, or night events with unique themes.
Use 1 Coin & Get Matched
Our AI finds your perfect match 30 minutes before the event starts.
Enjoy Your 2-Hour Chat
Connect with your match during the themed event window. No pressure, just fun!